Virtual Medical Receptionist Services with Appointment Booking
We’ve got your back!
Meet your 24/7, no-breaks, no-sick-days, no-vacation-needed virtual receptionist—Balance! We’re the reliable force in the background, always ready to support you. No training required; no monitoring needed. You adjust, we’ll do the rest.
Our virtual medical receptionist has transformed appointment booking and scheduling for medical offices across the world. See how we’ve helped over a hundred chiropractic offices in the UK and beyond.
Call Answering
A team of 16 fully trained superstar CAs on call 60+ hours a week to ensure you never miss a call again. Our call answering service is fully flexible to meet the needs of your clinic whilst providing a great service for your patients. We offer personalised call handling, appointment scheduling, and patient enquiries management, ensuring seamless communication and support.
Our team is dedicated to enhancing your medical office’s efficiency and patient satisfaction by providing a reliable and professional appointment booking service. With our expertise, you can focus on delivering exceptional care while we take care of your communication needs.
Recalls
The forgotten task of the office front desk… Luckily our Nurture team love rocking your recalls, we’re happy to clear any backlog, stay on top of your lists and even follow up by phone on any reactivation campaigns you may be running. Stay on track with a virtual receptionist that understands your practice in and out.
Our recall process includes daily checks of your lists and a minimum of 4 calls over 4 weeks, reminding them you’re still there and most importantly keeping their care plan on track, so they get the best results from their medical care.
Lead follow up
A follow up service to suit you! Most offices we speak with are overwhelmed with leads, unable to call them quickly enough or provide a full follow up. Who can blame them? Being an amazing CA means putting the patient in front of you first, with Balance Nurture making the calls you can ensure leads are contacted quickly and receive a full and thorough follow up over a 2-week period. No lead left behind!
Balance Socials
Social media posts with custom captions to suit your needs. Balance Socials posts 3-4 times per week on up to 3 social media platforms, all captions are custom and include a CTA to not only improve your social media presence but ideally generate interest from potential new patients.
You’ll also receive a report at the end of each month of your best performing posts, ideal posting times and stats of the content over the last month.
Real-Time Accounting
Balance books was created to provide real-time accounting, so chiropractic offices can make informed financial decisions. You can see your current and projected forecast at any time, no more waiting for monthly statements and quarterly updates.
This streamlined approach allows for proactive financial management, enabling you to adapt swiftly to changes and seize opportunities as they arise. Our innovative system ensures that you have access to accurate, up-to-date financial information, giving you the confidence to plan and grow your office effectively.
Insurance billing
Created to streamline the process of insurance billing to save you time and ensure every invoice is billed and paid on time, excess is collected, and payments are consolidated efficiently. The service currently specialises in setting up practice recognition with Healthcode, assessing current rates with AXA with the aim to have them increased.
Live Chat
Do you have a chatbot on your website? A missed message could be a new patient lost, impacting your growth. Never miss a message again with Balance! We’ll monitor your live chat, ensuring a quick reply and five-star service.
Our dedicated team ensures every inquiry is addressed promptly, providing potential patients with the information they need and enhancing their experience. By managing your live chat effectively, we help you build trust and retain potential clients, contributing to the overall success of your practice.
Whatsapp is quickly becoming the primary form of communication between patients and practitioners giving CA’s an additional platform that needs to be actioned fast. Our Whatsapp monitoring service means you’ll never miss a message, ensuring quick replies that follow your in-house processes.
Email Monitoring
Emails piling up? We all know the feeling at the end of a busy shift and suddenly, your inbox is full. We’ll manage your emails in real time, replying to every mail in less than 30 minutes. Clinic specific emails will be flagged and communicated with you directly, so you’ll be able to prioritise your time on what matters.