Virtual Medical Receptionist Services with Appointment Booking

We’ve got your back!

Meet your 24/7, no-breaks, no-sick-days, no-vacation-needed virtual receptionist—Balance! We’re the reliable force in the background, always ready to support you. No training required; no monitoring needed. You adjust, we’ll do the rest.

Our virtual medical receptionist has transformed appointment booking and scheduling for medical offices across the world. See how we’ve helped over a hundred chiropractic offices in the UK and beyond.

Balance Socials

Social media posts with custom captions to suit your needs. Balance Socials posts 3-4 times per week on up to 3 social media platforms, all captions are custom and include a CTA to not only improve your social media presence but ideally generate interest from potential new patients.

You’ll also receive a report at the end of each month of your best performing posts, ideal posting times and stats of the content over the last month.

Real-Time Accounting

Balance books was created to provide real-time accounting, so chiropractic offices can make informed financial decisions. You can see your current and projected forecast at any time, no more waiting for monthly statements and quarterly updates.

This streamlined approach allows for proactive financial management, enabling you to adapt swiftly to changes and seize opportunities as they arise. Our innovative system ensures that you have access to accurate, up-to-date financial information, giving you the confidence to plan and grow your office effectively.

Insurance billing

Created to streamline the process of insurance billing to save you time and ensure every invoice is billed and paid on time, excess is collected, and payments are consolidated efficiently. The service currently specialises in setting up practice recognition with Healthcode, assessing current rates with AXA with the aim to have them increased.

Live Chat

Do you have a chatbot on your website? A missed message could be a new patient lost, impacting your growth. Never miss a message again with Balance! We’ll monitor your live chat, ensuring a quick reply and five-star service.

Our dedicated team ensures every inquiry is addressed promptly, providing potential patients with the information they need and enhancing their experience. By managing your live chat effectively, we help you build trust and retain potential clients, contributing to the overall success of your practice.

Whatsapp

Whatsapp is quickly becoming the primary form of communication between patients and practitioners giving CA’s an additional platform that needs to be actioned fast. Our Whatsapp monitoring service means you’ll never miss a message, ensuring quick replies that follow your in-house processes.

Email Monitoring

Emails piling up? We all know the feeling at the end of a busy shift and suddenly, your inbox is full. We’ll manage your emails in real time, replying to every mail in less than 30 minutes. Clinic specific emails will be flagged and communicated with you directly, so you’ll be able to prioritise your time on what matters.

Are we a perfect match? Let’s find out!

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