Stop Drowning in Paperwork.
Start Living Your Purpose.
The only virtual assistant service designed exclusively for high-street health practitioners who want to reclaim their passion for patient care – and get home in time for dinner.
Are You Spending More Time on Admin Than Treating Patients?
You didn’t train for years to become a healthcare practitioner just to:
Wrestle with insurance claims that seem designed to frustrate you
Chase down missed appointments while patients slip through the cracks
Work until 9pm catching up on paperwork instead of being with your family
Turn away new patients because your phone goes unanswered after hours
Feel guilty rushing patient consultations because you’re drowning in admin tasks
If this sounds familiar, you’re not alone.
The average high-street health practitioner spends 19 hours per week on administrative tasks. That’s nearly half your working time spent NOT doing what you love.
Balance VA is the UK’s only virtual assistant service built exclusively for high-street health practitioners.
We don’t just answer phones. We become an extension of your practice, handling everything from appointment booking to insurance claims, so you can focus entirely on what you do best: changing lives through hands-on healthcare.
We serve:Chiropractors, Osteopaths, Physiotherapists, Sports Therapists, and other high-street health professionals
Here's What We Handle So You Don't Have To:
24/7 Phone Coverage
Never miss a potential patient again, even at weekends
Direct Appointment Booking
We know your schedule and book patients instantly
Insurance & Billing Management
Claims processed faster with fewer errors
Patient Follow-ups
Personalised recalls that genuinely bring patients back.
New Patient Onboarding
From first call to first appointment, seamlessly managed
Emergency Call Filtering
We know when to interrupt you and when to handle it
"It’s Getting Better Each Week – Absolutely Worth It!"
"We were nervous at first, but now it’s working really well. Kate is AMAZING — she takes everything personally to get it right. Clear follow-up, great communication, and real improvement week by week. Would I recommend them? Absolutely!”
- Paul Weavers
"They Support Us in Ways We Couldn’t Have Imagined”
"After 4 years with Balance, I can say their support has been incredible. From calls to socials, they let us focus on patient care while handling everything else. Kate and Sophie are absolute superstars!”
- Kris H
"Our Booking Rate Has Hugely Improved"
"Since joining Balance, our booking rate has hugely improved. Leads are followed up instantly — even on weekends — and Kate feels like a true part of our team. The service is exceptional!"
- Laurie Coburn
"They Make My Day a Breeze — I Can’t Recommend Them Enough"
“As a solo practitioner, Balance VA has been incredible. Every call is answered, appointments managed, and patients cared for — all while I focus on treatment. I can’t recommend them enough!”
- Melanie Craig
Our clients typically see:
➤ 25+ hours saved per week on admin tasks
➤ 30% reduction in no-show rates
➤ 40% increase in new patient bookings
➤ 95% first-pass insurance claim acceptance
➤ Fewer missed calls during business hours
Currently helping 100+ UK high-street health practices book over 900 new patients monthly
Super Simple 3 Step Process
Your Front Desk’s Virtual Partner, Customised for Your Clinic
Discovery Call
We learn your setup and pain points & walk you through how we help.
Onboarding
We set up scripts, Slack, calendar access, and walk you through everything.
Go Live & Grow
We take over your calls / admin so you can focus on patient care.
By handling the admin burden, we free you up to spend more quality time with each patient. Your existing staff can focus on face-to-face care instead of paperwork.
"What About Data Security?"
Your patient data is more secure with us than in your current filing system.
We use bank-level encryption, are fully GDPR compliant, and our team is trained specifically in healthcare data protection.
"I've Tried Virtual Assistants Before..."
Those weren't built for high-street health practices.
Generic VAs don't understand your world. We speak your language, know your software, and understand the healthcare patient journey inside and out.
We Only Onboard 5 New Clinics Per Month
To maintain high-quality service, we cap new clients.
Secure your onboarding slot before this month’s availability runs out.
Prefer to skip the call and get started right away? Our self-service onboarding makes it fast and easy — and you still get personalized setup before we go live.
