Transparent, scalable pricing for UK clinics
Only pay for what you need. Start with Call Answering – add Recalls, Lead Follow-Up, or Messaging as your clinic grows.
Call Answering Plans
Always live, always covered. No sick days, no missed patients.
| Plan | Monthly Price | Included Calls | Best For |
| Flex | £75 + usage | Pay-as-you-go | Clinics testing support |
| Growth | £295 | 120 calls | Busy growing clinics |
| Scale | £650 | 300 calls | High-volume practices |
| Thrive | £1,200 | 600 calls | Multi-site or large teams |
| Enterprise | POA | 1,000+ calls | Fully tailored, high-volume |
UK-Based Receptionists
Call Scripts
Clinic Training
Custom Workflows
Bolt‑Ons
Enhance your core Call Answering with extra support.
Recalls
Patient retention & follow‑ups, automated reminders.
Lead Follow‑Up
Nurture new leads until they convert.
Messaging
Email & WhatsApp communications handled for you.
Backlog Clear / Screening
Clean up backlog, screen leads & inquiries.
Bundles & Custom
Growth Bundle
(New Clinic Starter) from £595/month
Calls + Recalls + Leads + Email, designed for new clinics.
Enterprise / Custom
Tailored packages combining calls, recalls, leads & messaging for high-volume & multi-site clinics.
Comparison between and in house CA & Balance Virtual Assistance
Balance VA
- 60+ hours per week
- No sick days or holidays
- Monday – Sunday
- Range of services based on your needs
- Fully trained and regularly reviewed
- From £60 per month, per person
Normal CA
- 30-40 hours per week
- Subject to sick days or holidays
- Limited to office hours
- Skill dependant
- Trained once with ad hoc top ups
- £1800 – £2000 per month, per person
Why Clinics Choose Balance VA
150+
UK clinics
25,000+
calls handled monthly
20–40%
recall conversion
★★★★★
Reviews from clinic owners
Ready to Grow Without Hiring?
10–15 mins, no obligation. Leave with one actionable takeaway for your clinic.
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